WARRANTY & RETURNS
We offer a 6 month, no-hassle return policy in addition to our lifetime guarantee*. We pledge to take care of those that believe in our products and have joined our mission.
If you have any issues with your Principle Faucets product, please fill out the contact form below to initiate an inquiry. Once you have submitted a claim, we will be in contact within the next business day. If you have any questions about the warranty policy please contact us at (888) 293-2203 (ext.3).
*(See full warranty details below)
PRODUCT WARRANTY & RETURNS
Principle Faucets products have been manufactured under the highest standards of quality and workmanship. Principle Faucets warrants to the original consumer purchaser for as long as the original consumer purchaser owns their home (the "Warranty Period" for homeowners), that this faucet will be leak and drip-free during normal use and all parts and finishes of this faucet will be free from defects in material and manufacturing workmanship. All other purchasers (including purchasers for industrial, commercial and business use) are warranted for a period of 5 years from the original date of purchase (the "Warranty Period" for non-homeowners).
Defects or damage caused by the use of other than genuine Principle Faucet parts is not covered by this warranty. Additionally, if Principle Faucet products are used for any other purpose other than that which it is intended all warranty claims are invalid. This warranty is applicable only to faucets purchased after June 2020 and shall be effective from the date of purchase as shown on purchaser's receipt.
This warranty is extensive in that it covers replacement of all defective parts and finishes. However, damage due to installation error, product abuse, product misuse, or use of cleaners containing abrasives, alcohol or other organic solvents, whether performed by a contractor, service company, or yourself, are excluded from this warranty. For warranty to be valid installation must be done in accordance with the installation instruction requirements provided by Principle Faucets. Principle Faucets will not be responsible for labor charges and/or damage incurred in installation, repair or replacement, nor for any indirect, incidental or consequential damages, losses, injury or costs of any nature relating to this faucet. Except as provided by law, this warranty is in lieu of and excludes all other warranties, conditions and guarantees, whether expressed or implied, statutory or otherwise, including without restriction those of merchantability or of fitness for use. Principle Faucets reserves the rights to change or modify a warranty at any time without notification.
Some states, provinces and nations do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state, province to province, nation to nation. Principle Faucets will advise you of the procedure to follow in making warranty claims. Simply follow the instructions for customer support on this website. Explain the defect and include proof of purchase and your name, address, area code and telephone number.
Specific Warranty Information for Electrical Portion of Principle Faucets Products:
Principle Faucets warrants product's control box (which houses the electronic system) and finish will be free from defects in material and manufacturing workmanship for: (1) the lifetime of the Original Consumer Purchaser; or (2) five years from the date of purchase for the Original Commercial Purchaser (but only so long as the Original Consumer/Commercial Purchaser continues to own the dwelling or premises).
The warranty on all electrical components of the product, including but not limited to the electronics system, all wiring and power supply within Principle Faucets products to run for: (1) five years from the date of purchase for an Original Consumer Purchaser; or (2) one year from date of purchase for an Original Commercial Purchaser (but only so long as the Original Consumer/Commercial Purchaser continues to own the dwelling or premises)
This Limited Warranty may not be transferred to subsequent owners of the dwelling or premises, or to any other person.
What This Limited Warranty Does Not Cover:
This Limited Warranty covers only those workmanship and material non-conformities specified above, and does cover non-conformities or damages arising from any other cause, including without limitation, defects or damage due to the use of other than genuine Principle Faucets parts, due to installation error, product abuse, product misuse or due to the use of cleaners containing abrasives, alcohol or other organic solvents.
Buyer's Remedy Under This Limited Warranty:
In the event of a non-conformity in workmanship or materials in one or more components of the Product, Seller's sole obligation is, at its sole option, to repair or replace any non-conforming component, or refund the Product's purchase price. To receive a genuine Principle Faucets replacement part under this Limited Warranty, Principle Faucets requires the faulty part to be mailed back to us. Principle Faucets will include a return label in the box with the replacement part. This is the warranty holder's sole and exclusive remedy for the Product under this Limited Warranty. By way of example but not limitation, the following costs and expenses are not covered by this Limited Warranty: (i) labor costs for the removal, reinstallation, or refinishing of the Product, or non-conforming part thereof (or of building materials which must be removed, reinstalled or refinished in order to repair or replace the non-conforming Product); (ii) shipping and freight expenses required to return Product to Seller. Repaired or replaced components are individually warranted only under the same terms and for the remaining balance of the Limited Warranty period applicable to that component(s) which is/are repaired or replaced.
Buyer’s Right to Return Product:
The Buyer may return an undamaged Product to Principle Faucets for a full refund within 6 months of purchase. To qualify, the Product should be in good condition, in working order, and include all original parts and packaging. We may require the original receipt or purchase order information to be included with the return to be valid. The Buyer may contact Principle Faucets through the warranty claim submission form on the website (www.principlefaucets.com/warranty), or by the contact information provided below to initiate a return or warranty claim.
Disclaimer of Warranties:
THE FOREGOING LIMITED WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, WHETHER EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT ANY IMPLIED WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, ANY SUCH WARRANTIES ARE LIMITED TO THE DURATION PROVIDED BY THAT LAW. SOME STATES/PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Limitation of Liabilities:
SELLER'S SOLE LIABILITY UNDER THIS LIMITED WARRANTY SHALL BE REPLACEMENT OR REPAIR, OR REFUND OF THE PURCHASE PRICE AS SET FORTH ABOVE. IN NO EVENT, WILL SELLER BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES INCLUDING, BUT NOT LIMITED TO, LABOR, REMOVAL, RE-INSTALLATION, REFINISHING, LOSS OF USE OF THE PRODUCT, LOSS OF PROFITS, LOSS OF REVENUE, LOST GOODWILL, CLAIMS OF EMOTIONAL DISTRESS, OR CLAIMS OF WARRANTY HOLDERS' CUSTOMERS, WHETHER BASED ON CONTRACT, WARRANTY, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY OR NEGLIGENCE) OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE, AND PROVINCE TO PROVINCE. EVEN IF THIS LIMITED WARRANTY IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL SELLER'S ENTIRE LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT WARRANTED HEREUNDER, OR THE NON-CONFORMING PORTION THEREOF, WHICHEVER IS THE LESSER AMOUNT.
To initiate a claim, you may fill out a warranty claim at www.principlefaucets.com/warranty or call customer support at 1-888-293-2203 (ext. 2). The buyer may also write Principle Faucets at PO Box 176 Rocklin, CA. 95677. For all warranty claims, proof of purchase is required.